Security - Operators carry out around 1,350 tasks each year and deal with a diverse range of situations, including: comforting victims of distraction theft and burglary, assisting those subjected to domestic violence by partners or family, fitting key safes to give carers access to homes of the disabled, and installing door chains and viewers, where possible, to empower the elderly against unwelcome callers.
Burglaries (break-ins or distractions) in Wiltshire and Swindon, involving people over the age of 60, are referred to the Trust by Wiltshire Police, whose officers are trained to recognise situations in which the Trust could help.
There is no charge for the service or equipment provided by the Trust, except for external key safes which are charged at £70.
Fire prevention - The Trust works with Wiltshire Fire & Rescue Service to improve fire safety awareness. When a Bobby operator visits a property he will undertake a full fire risk assessment and discuss fire safety with the occupants as well as fitting smoke detectors where appropriate.
Domestic violence - This now accounts for around a quarter of call outs and in most cases the operators are able to upgrade the security of a property to prevent access by sometimes violent and aggressive ex-partners. In extreme cases, with the co-operation and funding of local authorities operating the Sanctuary Project, a 'safe room' where, during an incident, a family can run to and hide safely until the police arrive, can be installed.