As part of our monitoring and evaluation process we launched a Customer Feedback Sheet. Our clients were asked:-
How helpful was the Bobby Van Operator? 100% excellent
What did you think about the information provided on home security? 100% excellent
Do you feel reassured about the level of your security since the Bobby Van operator's visit? 100% yes
Were you satisfied with the general level of service? 100% yes
When asked for comment on the service, here are some of the replies.
"Very happy that I feel safe in my own home . Could not have asked for better service." "I feel so much more secure as a result of the completely efficient service and advise provided today, thank you."
"Excellent- better than I could have imagined." "I am delighted with the security and peace of mind the Bobby Van have provided ." "Everything was superb , Operator was excellent, patient and very helpful." "The organisation is excellent as is your Operator I feel so much safer already. Just to say a huge thank you for allowing me , this service to feel safer."