The Wiltshire


As part of our monitoring and evaluation process we launched a Customer Feedback Sheet.  Our clients were asked:-

How helpful was the Bobby Van Operator?  100% excellent

What did you think about the information provided on home security?  100% excellent

Do you feel reassured about the level of your security since the Bobby Van operator's visit? 100% yes

Were you satisfied with the general level of service? 100% yes

When asked for comment on the service, here are some of the replies.

"Very happy that I feel safe in my own home . Could not have asked for better service." "I feel so much more secure as a result of the completely efficient service and advise provided today, thank you."
"Excellent- better than I could have imagined." "I am delighted with the security and peace of mind the Bobby Van have provided ." "Everything was superb , Operator was excellent, patient and very helpful." "The organisation is excellent as is your Operator I feel so much safer already. Just to say a huge thank you for allowing me , this service to feel safer."

“…Just a quick email to thank you all for the quick and professional job that you did for ... They are two elderly people who have coped for years with an extremely dangerous son who has been subjecting them to both physical and mental abuse. Thanks to your prompt changing of locks they are now beginning to feel safe in their home, especially as their son had taken and hidden a key in the expectation that he will be released and go back home! Thanks to you they have just had two full nights of sleep. Whilst we can do the criminal job and try to get someone convicted, we cannot do the things that matter like you can, and that makes all the difference…”

“…As a victim of domestic violence, fear is a very strong physical emotion. You become so sensitive to everyday/night noises, that a good night’s sleep is impossible. Because of the service you have provided today, my home feels secure, not just for myself, but also for my children. I know I will be able to relax with much more ease. I do not know what the next few weeks or months will bring, but I do know that my home is my safe haven. I feel protected…”

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