Stay Safe Online

On 2nd May 2017, The Wiltshire Bobby Van Trust, working in partnership with Wiltshire Police, launched a bespoke Online Safety Initiative – Stay Safe Online.

Bobby Van Stay Safe Online Volunteers have been interviewed and trained by Wiltshire Police to deliver the new initiative across Swindon and Wiltshire. They are working together with the Police to maintain an awareness of current computer crimes and to ensure advice is up-to-date with the ever changing scams.


Wiltshire Bobby Van Director, Jennie Shaw explains, “Computer crime is one of the fastest growing crimes targeting the over 60s. The aim of the volunteers will be to visit the client’s home to offer a tailored service to improve their awareness of on line security and help them to identify potential risks.”

The Service:

For those aged over 60, or 18+ with a registered disability, one of our trained Stay Safe Online Volunteers can visit you in the comfort of your home and provide the following:

  • Improve your digital/cyber security awareness;
  • Offer cyber and scam prevention advice;
  • Signpost you to future advice and resources;
  • Provide support and reassurance; and,
  • Offer basic practical skills to enable you to check and understand privacy settings

People can refer themselves for a visit, but the team will also be taking referrals from the police for those who have already encountered problems with online crime.

Tamas with client May 2018

Feedback on the service from one of our kind volunteer training test subjects:

“Thank you for inviting me along to the Volunteers’ Training Day.
I found it very thought provoking, and realised that there is
a genuine need for this service in the community. This applies particularly
to the elderly, who, like me, are not conversant with computers,
and could easily be hoodwinked by some of these clever scams.”
Jill Harvey

Advisors are also available to give talks at community events.

ITV News has recently recorded a news item featuring the work of one of our Stay Safe Online Volunteers, click here to view. Mr Simon Hyde Jones, who was kindly featured in the ITN News items also gives more detailed thoughts in the case study below:

Online safety From Wilts Police

If you would like to arrange an appointment with, or talk from, an Stay Safe Online Volunteers please email our Online Safety Team direct at: or call them on: 01225 256867.

SSO Talk 2018 b

For some quick tips, see also our Security Tips page.

Other Resources:

The Wiltshire Bobby Van Trust – Stay Safe Online Leaflet

Government Stop Fraud website

Get Safe Online website

Get Safe Online in Wiltshire leaflet

Stay Safe Online Poster October 2017 Final Version

Wiltshire Online – Digital Inclusion: free basic computer support for adults in Wiltshire (not including Swindon at this time)