FAQs – Stay Safe Online Service

Below are some of the more common questions which people ask about the Stay Safe Online service we think you may find useful.

Q: I’d like a Stay Safe Online visit – how do I arrange that?

A: As a charitably funded service working in partnership with Wiltshire Police, we can only visit people who fall within our charitable remit, so we can visit you if you are:

  • over 60 years old
  • over 18 with a registered disability

Wiltshire Police will refer you to our service if you have been a victim of online crime.  Our SSO  Coordinator will contact you to discuss your needs and if you agree a SSO Volunteer will then arrange a visit with you directly.

If you meet our criteria as above, you can contact us directly on the phone 01225 256867, via email (BobbyVanOnlineSafety@wiltshire.police.uk) or simply via the Contact Us page on this website.

Q: I don’t live in Wiltshire can I have a visit please?

A: Unfortunately, we only cover Wiltshire and Swindon, so are not able to visit anyone outside the county borders.

Q: What will it cost me?

A: It is a free service, we do not charge for our Stay Safe Online visits.

Q: Can I make a donation to the charity?

A: Donations are always welcomed. Donations can either be given to the volunteer, who will give you a receipt, or sent to our office in Devizes.

Q: What does a Stay Safe Online visit include, and how long will it take?

Our Stay Safe Online Volunteers can visit up to 3 times. We will aim to:

  • Improve your digital/cyber security awareness;
  • Offer cyber and scam prevention advice;
  • Signpost you to future advice and resources;
  • Provide support and reassurance;
  • Offer basic practical skills to enable you to check and understand privacy settings; and,
  • A visit will typically last between 1 and 2 hours.

Also please refer to our pages on Stay Safe Online, Security Tips and Other Sources of Help.

Q: Can I have a companion present during a visit?

A: Yes, you are welcome to have a companion present.

Q: I have a relative/friend who would benefit from a visit, do I contact Wiltshire Police to arrange this?

A: The relative/friend can contact us directly (i.e. self-refer) on 01225 256867, via email (BobbyVanOnlineSafety@wiltshire.police.uk) or simply via the Contact Us page on this website. Alternatively, with their agreement, you can contact us on their behalf.

Q: Can I meet away from my home?

A: Yes, we can arrange to meet in a public place, e.g. library, community centre.

Q: Are visit times flexible?

A: Yes, you and the volunteer will agree a mutually acceptable date and time.

Q: Is the visit confidential?

A: All volunteers are vetted by Wiltshire Police and all information collected is subject to Wiltshire Police privacy policy.

Q: Will the volunteer have any proof of identity.

A:  Yes, they all carry Police photograph ID cards and will show you this on arrival.

Q: Do you give general computer training?

A: We do not offer any general computer training.

Q: Do you give talks to community groups?

A: Yes, we regularly give talks to community groups in Village Halls or Community Centres.

Q: Will I have to install anything on my computer/tablet/phone?

A: No, but during the visit we may recommend you consider installing anti-virus software after our visit, if you do not have any already installed.

 Q: Will you change anything?

A: No, but we may recommend changes to the settings on your computer/tablet/phones to improve security.

Q: Do you endorse or recommend products or services?

A: No; but we advise that you find reputable suppliers using the Buy With Confidence website.

Q: I do not have a computer, do I need a visit?

A: Yes, you may benefit from a Home Security visit, to arrange that call: 01225 256867 or email: bobbyvan@wiltshire.police.uk

Q: Will I be bombarded with jargon?

A: No, our volunteers will explain everything in plain language.

Q: Can I ask questions?

A: Of course, our volunteers will endeavour to answer all your questions.

Q: I want to buy a new computer, can you advise me what I should buy?

A: Our volunteer may be able to offer generic advice based on what you wish to use the computer for, but will not recommend brands or retailers.